Support Specialist

The role

This person will deliver application support to customers by providing information, best practices, and process guidance. The role supports existing products and new platform features as an initial point of contact for user assistance.

What you will do

• Answering customer questions about general product features and behaviors
• Handling common technical tasks and activities according to specifications
• Gathering clear requirements for every support ticket
• Collaborating cross-functionally with product and engineering teams
• Responding to workload with consistent operational rigor

Required qualifications

• 2 years in a customer/technical support role
• Clear written and verbal communication skills in English
• Technical knowledge and understanding of google suite and basic configuration structures
• 4 year Degree from University
• Positive attitude towards work/life

Nice to have

• Using Service Cloud or similar, as well as Gainsight and Jira
• STEM degrees preferred
• Understanding of the healthcare industry (US or other) and prior support experience in this field
• Technical knowledge such as SQL
• Understanding of the lifecycle of software company

About the company

Komodo Health aims to reduce the global burden of disease through the smarter use of data. They built the Healthcare Map to provide a view of the U.S. healthcare system by combining de-identified, real-world patient data with innovative algorithms.