Senior Salesforce Consultant (Patient Services)

The role

You will design and architect Salesforce solutions for healthcare and life sciences customers. You will lead requirement gathering, solution design, and technical teams to solve business challenges.

What you will do

• Lead detailed requirement gathering sessions with customers.
• Determine overall solution design including Salesforce components, data, and application integration.
• Lead a team of configuration specialists and business analysts to create and document solutions.
• Lead customers through design reviews to refine and iterate on solution design.
• Participate in customer training sessions and implementation initiatives.

Required qualifications

• Deep domain expertise in the pharmaceutical industry, clinical trial sponsorships, or healthcare/life sciences compliance.
• Experience designing solutions for global pharma companies, government-funded research programs, or contract research organizations.
• At least 3+ years focused on Salesforce architecture within life sciences or pharma organizations.
• Proficient in designing scalable Salesforce solutions that meet pharma business needs and data integration.
• 5+ years of expertise in documenting current state business processes, identifying gaps, and making recommendations for future state processes and system designs.
• Ability to effectively design and configure a scalable solution to meet client business needs.
• Led a functional and technical team through full Salesforce project lifecycles.
• Demonstrated proficiency defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs.
• Can teach and collaborate with business analysts and configuration specialists.
• Excellent cross-team communication and collaboration skills.
• Professional experience in life sciences consulting ideally in pharmaceutical with exposure to Commercial Operations, Medical or Patient Services related projects.
• Experience working with IT infrastructure teams and designing multiple integrations including email, SMS, telephony, and master data management.

Nice to have

• Familiarity with pharma transparency, grant reporting standards, AppExchange tools for grants management, and Veeva or other industry platforms.
• Salesforce Certified Agentforce Specialist.
• Salesforce Certified Data Cloud Consultant.

Benefits

• Comprehensive health, dental, and vision insurance.
• Flexible time off and holidays.
• 401(k) with company match.
• Disability insurance.
• Life insurance.
• Leaves of absence in accordance with applicable state and local laws and company policy.

About the company

Komodo Health builds the Healthcare Map by combining de-identified, real-world patient data with innovative algorithms. Their mission is to reduce the global burden of disease through smarter use of data.