Outreach Specialist

The role

You will engage and activate healthcare providers to participate in market research. This involves making over 100 calls per day to doctors, nurses, and technicians via phone and email.

What you will do

• Engage new healthcare professionals to participate in paid market research via phone and email
• Remind existing members of research opportunities via phone and email
• Deliver clear and effective written and verbal communication in English
• Ask scripted questions over the telephone to determine research fit
• Use Excel, Outlook, Teams, and Salesforce to track efforts and communicate
• Work independently and with colleagues to support production
• Support operations team with phone-based tasks like reminders, confirmations, and scheduling
• Ensure production goals of needed participants are met
• Provide proactive feedback about production barriers to senior team members

Required qualifications

• 3+ years of experience in English outbound or inbound call center or sales operations
• Proven track record of hitting or exceeding outbound pipeline targets
• High level of proficiency in English
• Strong communication skills, both written and verbal
• Ability to work in cross-functional teams
• Proficiency in Microsoft Office suite (Excel, Outlook, Teams)
• Adaptability to thrive in a fast-changing environment
• High attention to detail
• Ability to work in a fast-paced environment

Nice to have

• experience within the healthcare or life sciences industry

Benefits

• opportunities for professional growth and advancement
• collaborative and hybrid work environment
• group medical coverage
• accident insurance
• robust leave policy

About the company

Konovo is a global healthcare intelligence company that provides healthcare organisations with access to over 2 million healthcare professionals and patients. The company has a workforce of over 300 employees across 5 countries.