Team Lead, Client Services, MRA

The role

You will lead a team of Project Managers executing quantitative and qualitative studies for Market Research Agency clients. You will translate client briefs into execution plans and manage day-to-day delivery.

What you will do

• Lead and coach a team of Project Managers delivering MRA studies
• Serve as the primary delivery point of contact for MRA clients
• Translate study requirements into clear execution plans and measurable outcomes
• Spearhead workforce efficiency initiatives
• Develop, coach, and retain PMs
• Resolve feasibility gaps, delivery risk, and client escalations
• Drive predictable execution across concurrent MRA studies
• Improve delivery visibility using project management and CRM tools
• Partner with sampling, programming, and commercial teams
• Partner with Product and Technology on delivery tools and automation

Required qualifications

• 5+ years in healthcare, life sciences, or market research delivery
• 3+ years of direct people leadership, coaching and developing PMs or similar client-facing researchers
• Comfort with research delivery tooling (programming systems like Decipher, scheduling platforms, Salesforce or similar CRM)
• Based in or willing to relocate to Bengaluru
• Ability to work a shift that covers our global clients and aligns with delivery leaders across time zones
• Comfortable leveraging, and helping to inform the development of AI-enabled tools

Nice to have

• Direct experience serving market research agencies

Benefits

• Group medical coverage
• Accident insurance
• Robust leave policy

About the company

Konovo is a global healthcare intelligence company with a workforce of over 300 employees across 5 countries. It provides healthcare organisations with access to over 2 million healthcare professionals and patients.