Rare Patient Voice: Client, Sales & Panel Careers

The role

This person will work in one of several roles including Business Development, Client and Panel Member Relations, Panel Management, Scheduling, Project Management, or Qualitative Project Management. The work involves tasks such as building pricing proposals, resolving panel disputes, managing data, and leading research projects.

What you will do

• Assess incoming client inquiries and build pricing and feasibility proposals
• Resolve panel member disputes, payment issues, and support questions
• Maintain panel member profiles and data
• Serve as a first point of contact for panel members
• Schedule, confirm, and adjust participant interviews for qualitative research studies
• Lead research projects from planning through closeout
• Own scope, budget, and timeline
• Lead complex qualitative studies end to end and coach project teams

Required qualifications

• Based in Bosnia & Herzegovina
• Able to work Monday–Friday, 9:00am–5:00pm Eastern Time
• Proficient in Microsoft Office, especially Excel
• Quick to learn new systems
• Proactive, organized, and comfortable managing multiple priorities
• Adept working within structured processes while identifying opportunities to improve efficiency
• High school diploma or equivalent required
• Comfortable in a remote, computer-based role involving extended screen time and regular calls
• Competent leveraging AI-enabled tools to streamline workflows
• Professional fluency and strong written and verbal communication skills in English

Nice to have

• Experience in market research, healthcare, or regulated environments
• French, Italian, Spanish, or other language skills

Benefits

• Work on cutting-edge AI-powered solutions
• Career advancement opportunities
• Collaborative, remote-first work environment

About the company

Konovo is a global healthcare intelligence company with a workforce of over 200 employees across 5 countries. Rare Patient Voice (RPV) is part of Konovo and connects patients and caregivers with opportunities to share experiences in healthcare and life sciences research.