Customer Support Specialist, Bilingual English & Japanese

Sydney, AU. Posted 4 months ago

The role

Customer Support Specialists provide product support to APAC customers using email and live chat. You will diagnose software issues, document troubleshooting steps, and use AI to transform workflows.

What you will do

Develop an in-depth knowledge of the Klaviyo platform
Provide high-quality product support for Klaviyo customers through email and live chat
Communicate with technical and non-technical end users
Diagnose software issues and resolve escalated customer complaints
Provide support and guidance on non-technical questions regarding marketing, sales, and e-commerce setup
Document troubleshooting and problem resolution steps
Transform workflows by putting AI at the center

Required qualifications

Full authorisation to work in Australia without any restrictions
Ability to work weekends
Bilingual proficiency in English and Japanese
Ability to support customers in both English and Japanese
Experience with or able to quickly pick-up Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
Experience with or able to quickly pick-up Web works, networking, and software products
Experience with or able to quickly pick-up DNS, IPs and other networking concepts
Experience with or able to quickly pick-up APIs
Experience with or able to quickly pick-up Email marketing platforms and E-Commerce platforms

Nice to have

Experimented with AI in work or personal projects

Benefits

Annual cash bonus plan
Variable compensation (OTE)
Equity
Sign-on payments
Health, welfare, and wellbeing benefits

Before you apply

Full authorisation to work in Australia without any restrictions

About the company

Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable. They focus on developing technology to nurture personalized experiences in ecommerce and beyond.