Sr. AI Systems & Solutions Architect, Global Services

The role

This person will build AI-powered prototypes and workflows to solve creative and operational challenges. They will partner with Services leaders to identify high impact areas and scale successful AI solutions across the business.

What you will do

• Partner with Services leaders to identify high impact areas for AI or automation
• Prioritize opportunities based on efficiency gains and impact
• Translate ambiguous ideas into clear program roadmaps
• Build AI-powered prototypes and workflows using Claude, LLMs, and modern AI development platforms
• Design and connect AI systems using APIs, MCPs, automation platforms, and internal data sources
• Integrate AI solutions with existing systems
• Develop effective prompts, skills, agents, and retrieval workflows
• Evaluate and iterate on AI solutions using user feedback and business outcomes
• Create documentation, implementation guides, and best practices
• Lead enablement sessions, workshops, and office hours

Required qualifications

• Systems thinker with a strong technical foundation
• Experienced building AI-powered prototypes using LLMs and modern AI tools
• Understanding of APIs and system integrations
• Strong communicator who can translate technical concepts and create documentation

Nice to have

• 4+ years of experience in AI solutions, solutions architecture, internal tooling, automation, or similar technical roles
• Hands-on experience building solutions with Claude or other leading LLM platforms, including prompt engineering, skills, agents, and AI workflows
• Experience integrating AI with APIs, internal systems, or data sources
• Demonstrated ability to rapidly prototype, test, and iterate on AI-powered solutions
• Familiarity with Global Services functions, such as onboarding, education, consulting, or customer success

Benefits

• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• Health, welfare, and wellbeing benefits

About the company

Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable. They focus on developing technology to nurture personalized experiences in ecommerce and beyond.