Senior Onboarding Specialist, Mandarin Speaker

The role

You will guide new APAC customers through their first 30 to 90 days of onboarding to ensure successful go-live. You will lead implementations, provide strategic marketing advice, and help shape onboarding processes as a founding member of the Singapore team.

What you will do

• Own new customer relationships from sale through successful go-live.
• Lead the implementation phase including scope, project plans, resourcing, and timelines.
• Give proactive, strategic advice on Klaviyo best practices.
• Support customers on technical and non-technical questions regarding integrations and data setup.
• Explain complex concepts to technical and non-technical users.
• Diagnose software issues and escalate appropriately.
• Review customer dashboards and monitor onboarding health.
• Set priorities and build technical health plans for open problems.
• Run onboarding post-mortems and document best practices.
• Bring customer insights to Product and Engineering teams.

Required qualifications

• 4+ years of customer onboarding, implementation, or related customer-facing SaaS experience.
• Experience building relationships with multiple stakeholders on an account.
• Strong project manager with experience running several implementations at once.
• Clear, thoughtful communicator across phone, video, and email.
• Experience helping end users reach key business goals with software.
• Track record of creative problem-solving for customers.
• Proficient with Microsoft Office, Google Workspace, and Google Sheets.
• Comfortable managing customer relationships in Salesforce or a similar CRM.
• AI fluent and comfortable using AI responsibly.
• Fluency in Business Mandarin is required.
• Full authorisation to work in Singapore without restrictions is required.

Nice to have

• Experience in marketing or advising customers on marketing strategy
• Experience with email marketing and ecommerce platforms
• Foundational knowledge of APIs is advantageous

Benefits

• Generous benefits

Before you apply

• Full authorisation to work in Singapore without restrictions is required.

About the company

Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable. They aim to delight customers through personalized experiences in ecommerce and beyond.