Senior Customer Success Manager - Enterprise

The role

This person will act as a trusted advisor for enterprise customers to drive growth and Net Revenue Retention. They will devise customized success plans and compose strategies to increase revenue through the Klaviyo platform.

What you will do

• Transform workflows by putting AI at the centre.
• Establish yourself as the trusted advisor for Klaviyo’s enterprise business.
• Drive positive Net Revenue Retention by mitigating churn risk and identifying expansion opportunities.
• Devise customized success plans based on customers' goals and challenges.
• Compose strategies to increase email, SMS, and digital channel revenue.
• Proactively review customer performance and address open issues.
• Keep customers up to date on product releases and new features.
• Share feedback with Product/Engineering to enhance customer engagement.
• Contribute to a positive team environment.

Required qualifications

• 5+ years of customer success or account management.
• Track record for building and nurturing relationships with multiple stakeholders.
• Background in campaign management, CRM, digital marketing, data, or analytics.
• Experience experimenting with AI in work or personal projects.
• Familiarity with Marketing Automation technologies.
• Proven track record of advising customers or executing marketing strategies.
• Experience explaining how to achieve key goals using software with end users.
• Track record of creative problem-solving for customers and end users.
• Comfortable discussing and supporting commercial conversations.
• Excellent organizational and project management skills.
• Excellent communication skills via phone, video conference, and email.
• Experience with G-Suite, Gainsight, Salesforce, or similar tools.

Nice to have

• Strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions.

Benefits

• Annual cash bonus plan
• Variable compensation (OTE)
• Equity
• Sign-on payments
• Health, welfare, and wellbeing benefits

About the company

Klaviyo is a rapidly expanding NYSE listed enterprise technology company that provides advanced marketing automation solutions. They empower creators to own their destiny by making first-party data accessible and actionable.