Lead Success Operations Analyst

The role

You will partner with CX stakeholders and data scientists to design measurement systems and lead analytical investigations. You will build the customer-intelligence layer for health scoring, personas, and experience-impact work.

What you will do

• Design and build Goals Measurement Frameworks and Benchmarks for CX initiatives
• Lead end-to-end one-off investigations by scoping questions and analyzing data
• Stand up new dashboards and reporting for journey health, CX theme-and-impact, and NPS/OKR baselines
• Partner with data scientists on health-score and forecasting work
• Build reusable data products like Snowflake-backed tools and automated pulls
• Collaborate cross-functionally with CX leadership, data science, and operational reporting teams

Required qualifications

• 5–8 years of experience owning analytical problems end-to-end
• Strong, daily-use SQL skills
• Strong, daily-use Python skills
• Track record of scoping ambiguous problems and driving them to a clear answer
• Applied statistics/ML literacy
• Ability to communicate findings clearly to non-technical and senior stakeholders

Nice to have

• Tableau
• Snowflake/Streamlit
• customer analytics experience
• prior measurement framework work

Benefits

• annual cash bonus plan
• variable compensation (OTE)
• equity
• sign-on payments
• health, welfare, and wellbeing benefits

About the company

Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable. They focus on developing technology to nurture personalized experiences in ecommerce and beyond.