Lead, Global Services Strategy & Operations

The role

This individual contributor role manages operational projects and systems for the Global Services organization. You will build automations, maintain reporting, and partner with cross-functional stakeholders to support resourcing and service delivery.

What you will do

• Independently manage a portfolio of operational projects and initiatives.
• Translate ambiguous asks from stakeholders into project plans, timelines, and success criteria.
• Coordinate across Sales, Customer Success, Support, Partners, IT, and Product to keep initiatives on track.
• Build, document, and maintain systems and automations for services reporting and workflow.
• Identify opportunities to streamline manual or error-prone processes.
• Own documentation for operational processes.
• Support the development and upkeep of operational metrics and dashboards.
• Partner with analysts and stakeholders to ensure data accuracy.
• Act as a point of coordination for internal and external partners.
• Evangelize new tools, processes, and ways of working.

Required qualifications

• 4–6 years of experience in professional services operations, program/project management, revenue operations, or a related operational role.
• Ability to independently manage multiple concurrent projects and shifting priorities.
• Hands-on experience with systems like Salesforce, Tableau, Google Sheets/Apps Script, or Zapier.
• Strong analytical and problem-solving skills.
• Excellent communicator.

Nice to have

• Experience in a fast-paced SaaS or technology company.
• SQL experience.
• Experience supporting a Professional Services, Customer Success, or Support organization.
• Familiarity with professional services automation (PSA) tools and project management systems.
• PMP or other project/program management certification.

Benefits

• Annual cash bonus plan
• Variable compensation (OTE)
• Equity
• Sign-on payments
• Health, welfare, and wellbeing benefits

About the company

Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable. They focus on nurturing personalized experiences in ecommerce and beyond.