Lead, Customer Experience Strategy and Operations (High-Touch)

About the job

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the role Our high-touch customers are where the relationship, the stakes, and the revenue are biggest. This role makes sure that book is run like a business: clear on…