Onboarding Consultant (Fluent in English)

The role

The Onboarding Consultant ensures a seamless onboarding experience for customers across the product portfolio. This person guides clients through product setup, configuration, activation, and initial use case deployment.

What you will do

• Lead the onboarding and implementation process for new customers.
• Collaborate with CSMs and Sales to design tailored onboarding plans.
• Provide hands-on support during platform setup, configuration, and initial training.
• Act as the primary point of contact for customers during onboarding.
• Provide recommendations on integrating products into a customer technical environment.
• Provide best practices on managing and maintaining the platform.
• Ensure proper handoff between Sales and Customer Success teams.
• Coordinate with Product, Engineering and Customer Support on product questions and feedback.
• Document all onboarding steps, milestones, system configuration updates, and final customer solutions.

Required qualifications

• Experience in Customer Onboarding, Customer Implementation, Customer Support, Technical Consulting, Business Analysis, or a related client-facing technical role.
• Familiarity with standard concepts, practices, and procedures within the IT Security field and AI/SaaS technology space.
• Ability to quickly grasp new technical concepts, understand the KnowBe4 platform, and cross-train.
• Experience with Salesforce or equivalent CRM platforms.
• Proficiency in Google Workspace (Gmail, Google Docs) and Microsoft Office (Excel, Word).
• Superior customer service skills with the ability to build strong rapport via phone, email, and video conferencing.
• Strong verbal and written communication skills (fluent in English).

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses

Before you apply

• Please submit your resume in English.
• An applicant assessment and background check may be part of your hiring procedure.

About the company

KnowBe4 is a pioneer of digital workforce security, securing both AI agents and humans. The company provides attack simulation and training, collaboration security, and agent security.