Professional Services Consultant (Hybrid)

The role

The Professional Services Consultant is a customer-facing role responsible for gathering requirements and designing, building, and implementing solutions. This person owns the technical journey from discovery through production deployment to enable customers to adopt KnowBe4 products.

What you will do

• Lead discovery sessions to understand business objectives, technical requirements, and architecture.
• Own stakeholder communications and provide regular status updates.
• Identify dependencies, integration requirements, and architectural considerations.
• Translate business requirements into technical requirements and implementation plans.
• Own the solution design for customer implementations.
• Document solution designs, architecture decisions, and implementation specifications.
• Lead customers through configuration, integration, testing, validation, migration, and go-live activities.
• Troubleshoot and resolve complex technical blockers.
• Educate customer administrators and technical teams on solution architecture and configuration.
• Conduct technical workshops, solution walkthroughs, and knowledge-transfer sessions.

Required qualifications

• 1+ years of industry experience in Professional Services, Technical Consulting, Solutions Engineering, or a similar customer-facing technical role, gained at a SaaS/AI technology company or a consulti
• Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space
• Experience working with M365 and/or Google Workspace
• Strong technical discovery and requirements-gathering skills.
• Strong troubleshooting and problem-solving skills.
• Ability to independently manage the technical components of multiple customer engagements.
• Excellent customer-facing communication and presentation skills.
• Highly organized and result-oriented
• Excellent time management and organization skills
• Demonstrates integrity, accountability, respect, and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Nice to have

• Bachelor’s degree or equivalent education
• AI/Saas application, Cybersecurity and IT experience

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses

Before you apply

• An applicant assessment and background check may be part of your hiring procedure.

About the company

KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The company provides attack simulation and training, collaboration security, and agent security.