Renewal Specialist Director (SMB)

The role

The Renewal Specialist Director (SMB) coordinates with SMB CSMs and customers to provide pricing quotes and close renewal opportunities. This role manages the production of the assigned CS SMB Renewal Specialist team to drive performance.

What you will do

• Manage all opportunities within assigned customer portfolio and perform research on customer health
• Coordinate with SMB CSMs to strategize on renewals, add-ons and upsells
• Conduct discovery with customers and handle objections
• Negotiate with customers to prevent churn and secure optimal terms
• Employ pricing strategies that meet Company standards, policies, and procedures
• Generate pricing quotes for renewals
• Manage 30, 60, and 90 day opportunity pipeline and forecasts
• Meet and exceed booking targets and quotas
• Maintain and enforce administration of opportunities in the CRM
• Develop and groom a high performing CS SMB Renewal Specialist team

Required qualifications

• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• 2+ years sales experience
• 2+ years managing customers within a SaaS subscription model
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Strong empathy for customers and passion for driving growth
• Basic understanding of financial and operational levers in a SaaS recurring revenue business model
• Strong verbal and written communications
• Excellent time management, prioritization and organization skills
• Superior customer service skills
• Strong collaborative and team work skills

Nice to have

• Associate’s Degree
• Previous management experience
• Experience with Salesforce or other CRM

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses

Before you apply

• An applicant assessment and background check may be part of your hiring procedure

About the company

KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The company provides attack simulation and training, collaboration security, and agent security.