Client Security Advisor (Position located in Cheltenham, United Kingdom)

The role

You will serve as a trusted partner to clients to help them navigate threat landscapes and mitigate phishing risks. You will translate threat trends into actionable insights and empower client-facing teams.

What you will do

• Analyze large datasets to identify regional, industry, and segment-specific threat trends.
• Present insights clearly to customers and stakeholders.
• Engage directly with clients to solve complex cybersecurity challenges.
• Educate and advise customers on mitigating phishing attacks and strengthening email security.
• Articulate complex threat intelligence and malware analysis findings in client-facing discussions.
• Partner with Sales, Account Management, and Customer Success teams.
• Collaborate with internal teams and external stakeholders.

Required qualifications

• Experience in customer-facing environments
• Experience with triaging complex customer queries
• BS or equivalent plus 3 years experience
• MS or equivalent plus 1 year experience

Nice to have

• Experience with databases (SQL or MQL)
• Experience in malicious URL and phishing Email analysis
• Familiarity with Python automation

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses

Before you apply

• An applicant assessment and background check may be part of your hiring procedure.

About the company

KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The company provides attack simulation and training, collaboration security, and agent security.