Analyst, Deal Optimization Team (Position located in Bengaluru, India)

The role

This individual will provide expert deal analysis and evaluation to ensure optimal deal structure, pricing, and terms. The role involves serving as a primary point of contact for Global Sales and Customer Success teams to manage pricing, discounting, and contract term options.

What you will do

• Serve as a primary point of contact and advocate for Global Sales and Customer Success teams
• Provide guidance on pricing, discounting, and contract term options
• Manage a deal exception process
• Design, build and support end-to-end deal desk processes and policies
• Liaise with Legal, Finance, Order Processing, Sales, and Customer Success to expedite deal approvals
• Provide guidance to Sales and Customer Success teams for business cases for exception requests
• Identify and report on the need for policy and process changes
• Collaborate with IT to define and document needs for enhancing systems and reporting
• Measure and report on key performance indicators to track Deal Desk operations
• Ensure deal data is accurately entered and managed within Salesforce

Required qualifications

• Bachelor's degree in Business Administration, Finance, or a related field
• 2 years minimum Deal Desk experience in a SaaS company
• Proficiency with Salesforce, CPQ and Excel
• Exceptional analytical abilities and relentless attention to detail
• Highly effective interpersonal and communication skills, both written and verbal
• Experience successfully working in a fast-paced Global company with continuous change and competing priorities
• Flexibility to work under tight deadlines and extended hours when necessary, especially at end of month

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses

Before you apply

• Please submit your resume in English
• An applicant assessment and background check may be part of your hiring procedure

About the company

KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The company provides attack simulation and training, collaboration security, and agent security.