Onboarding Consultant (Located in Singapore)

Singapore. Posted 22 days ago

The role

The Onboarding Consultant ensures a seamless onboarding experience for customers across the KnowBe4 product portfolio. You will guide clients through product setup, configuration, activation, and initial use case deployment.

What you will do

Lead the onboarding and implementation process for new customers.
Collaborate with CSMs and Sales to design tailored onboarding plans.
Provide hands-on support during platform setup, configuration, and initial training.
Act as the primary point of contact for customers during onboarding.
Provide recommendations for product integration into technical environments.
Provide best practices for managing and maintaining the platform.
Ensure proper handoff between Sales and Customer Success teams.
Coordinate with Product, Engineering and Customer Support on product questions.
Document onboarding steps, milestones, configuration updates, and final solutions.

Required qualifications

2 years experience in Customer Implementation, Customer Onboarding, Support, Technical Consulting, Business Analyst or related roles and experience
Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space
Experience with Salesforce or other CRM
Experience with a Services PSA solution and/or time tracking
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web browsers (Chrome, Internet Explorer, etc.)

Nice to have

Bachelor’s degree or equivalent education
AI/Saas application, Cybersecurity and IT experience

Benefits

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses

Before you apply

Please submit your resume in English.
An applicant assessment and background check may be part of your hiring procedure.

About the company

KnowBe4 is a pioneer of digital workforce security, securing both AI agents and humans. The company provides attack simulation and training, collaboration security, and agent security.