SaaS & Enterprise Application Manager (NY)

The role

The SaaS & Enterprise Application Manager will lead, mature, and scale the Business Applications function within the Infrastructure department. This role owns the strategy, governance, and day-to-day operation of the enterprise application portfolio and SaaS ecosystem.

What you will do

• Lead and evolve the Business Applications function and roadmap
• Own the enterprise application portfolio and vendor relationships
• Develop operational metrics and reporting for application health
• Mentor and develop team members
• Serve as a strategic technology partner to business leaders
• Guide evaluation, onboarding, and governance of SaaS platforms
• Provide hands-on administration, configuration, and troubleshooting
• Configure and maintain SSO integrations using Microsoft Entra ID
• Manage identity, access, and provisioning across applications
• Lead enterprise application initiatives and platform implementations

Required qualifications

• 7+ years of experience supporting enterprise applications, SaaS platforms, identity management, business systems or related technology functions
• 2+ years of experience leading projects, mentoring engineers, managing technical teams or owning enterprise application initiatives
• Strong hands-on experience administering SaaS and enterprise application environments
• Strong experience with Microsoft 365 administration, configuration, governance and operational support
• Experience with Microsoft Entra ID, Azure/Entra enterprise applications, SSO, SAML/OIDC, access controls, identity integrations, and authentication troubleshooting
• Experience managing SaaS integrations, user provisioning, identity governance, entitlement models and access management
• Experience supporting or leading enterprise SaaS implementations and application modernization initiatives
• Experience developing technology roadmaps, operational metrics, governance processes or service maturity initiatives
• Experience partnering directly with business leaders to evaluate, implement and support technology solutions
• Strong understanding of application lifecycle management, change management, testing, deployment planning and operational support
• Strong communication, stakeholder management, project leadership, and cross-functional collaboration skills
• Ability to balance hands-on technical responsibilities with leadership, planning, mentoring and strategic ownership

Nice to have

• Familiarity with Generative AI tools such as ChatGPT
• Experience with platforms such as Slack, Zoom, Box, Atlassian products, CMS/DMS platforms, learning management systems, compliance platforms, vendor management platforms, asset management platforms, E
• Experience supporting Microsoft 365 add-ins, application permissions, administrative controls and governance processes
• Experience with SaaS automation, scripting, APIs, provisioning workflows, reporting or operational automation
• Experience serving as a technology partner to business stakeholders for enterprise application selection, implementation and governance
• Experience building operational metrics, dashboards, roadmaps, standards or governance processes for an enterprise applications team
• Experience in financial services, regulated environments or organizations with strong compliance and security requirements

Benefits

• Competitive benefits and paid time off
• Paid family and disability leave
• 401(k) plan, including employer match (100% vested)
• Educational and professional development financial assistance
• Employee referral bonus program

About the company

Kroll Bond Rating Agency, LLC (KBRA) is a full-service credit rating agency registered with the U.S. Securities and Exchange Commission as an NRSRO.