Senior Commerce Product Manager

The role

You will shape the direction of Payment and Wallet products for the Commerce Platform. You will identify problems across the global commerce landscape and turn them into product strategies and execution priorities.

What you will do

• Define the direction and long-term roadmap for Commerce products, including Payment and Wallet.
• Identify user and business problems and clarify core value.
• Establish product principles and operating standards.
• Translate player purchasing experiences and studio workflows into product improvement opportunities.
• Lead the full product lifecycle from problem definition through continuous improvement.
• Improve product usability and transaction experiences.
• Work with engineering, design, business, operations, finance, legal, security, and compliance teams.
• Collaborate with global payment providers, Payment Service Providers, and platform operators.
• Define metrics to measure product performance and user experience.
• Bring a North American market perspective to global product decisions.

Required qualifications

• 8+ years of Product Management experience in gaming, digital content, commerce, fintech, payments, or platform products.
• Experience working on commerce, payments, wallets, billing, marketplaces, subscriptions, or other transaction-based products.
• Experience defining the direction of a new or developing product and leading the full product lifecycle.
• Experience making product prioritization and roadmap decisions.
• Experience launching and improving products in collaboration with cross-functional teams.
• Experience coordinating stakeholders across multiple countries or globally distributed organizations.
• Experience defining metrics for product performance and user experience.
• Professional proficiency in both Korean and English.
• Legally authorized to work in the United States.
• Willingness and ability to travel to Korea as needed.

Nice to have

• Experience with external payments, Payment Service Providers, wallets, or digital transaction platforms.
• Experience operating Commerce products at a gaming, digital content, entertainment, or global platform company.
• Experience designing policies, operational processes, customer support workflows, or incident response processes.
• Ability to quickly learn new domains and translate complex problems into clear product directions.
• Experience planning or operating game publishing platforms or B2B2C products.
• Experience working on products across multiple countries or regions at a global gaming or entertainment company.
• Sustained interest in the gaming industry and global publishing policies and trends.
• Experience using data analysis to inform product decisions.
• Genuine interest in games and a strong commitment to delivering great player experiences.

About the company

KRAFTON is dedicated to identifying and publishing games worldwide that offer a uniquely enjoyable experience. Best known for PUBG: Battlegrounds, their studios include PUBG Studios, Striking Distance Studios, Unknown Worlds, Bluehole Studio, and RisingWings.