Site IT/OT & Application Operations Lead

The role

You will serve as the operational owner for IT OT and site application services. You will run and sustain the operational state of site systems for Manufacturing, QC, and Quality. You will lead incident, problem, and change coordination and manage service level performance for site infrastructure and GxP applications.

What you will do

• Act as the single point of contact and accountable operations leader for site IT, OT support, and site application services.
• Define and run the site support model including run-books, support hours, and escalation paths.
• Partner with the Plant IT Infrastructure Lead to execute build-to-run handover.
• Own triage, routing, escalation, and major incident coordination.
• Lead problem management and root cause analysis for recurring issues.
• Track and report service levels and produce monthly operational dashboards.
• Define and maintain site-level MSP operating procedures.
• Coordinate MSP participation in major incidents and problem resolution.
• Monitor and report MSP and vendor SLA performance.
• Maintain site catalog items, assignment groups, and workflows in ServiceNow.

Required qualifications

• At least 5 years of overall IT experience
• Minimum of three years working in Manufacturing
• Strong knowledge across Network, Security, Infrastructure, and Manufacturing Systems
• Good working knowledge of virtual server environments
• Experience with network monitoring and troubleshooting tools
• Hands on experience of effective methodologies for Data Back Up and Restore, Data Archive and Retrieval, and Server Image Back up and Restore
• Hands-on experience running incident, problem, and change processes in ServiceNow or a similar ITSM platform using ITIL service management practices
• Experience supporting manufacturing and laboratory systems such as MES, LIMS, ERP, EAMS/CMMS, or BMS/EMS in a GMP environment
• Experience coordinating managed service providers for IT network, OT network, infrastructure assets, or application support against contracted SLAs
• Proficient in MS Office Suite
• Knowledge of Azure, AWS, Cisco Firewalls and Switches

Nice to have

• Bachelor’s degree in Information Technology, Computer Science or a related field
• Experience with starting up and operating a biopharma manufacturing facility

Benefits

• 401K with company matching
• Annual Bonus Program
• Generous PTO and Holiday Schedule including Summer and Winter Shut-Downs, Sick Days and, Volunteer Days
• Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)
• HSA & FSA Programs
• Well-Being and Work/Life Programs
• Long-Term Incentive Program
• Life & Disability Insurance
• Concierge Service
• Pet Insurance
• Tuition Assistance
• Employee Referral Awards

About the company

Kyowa Kirin is a global specialty pharmaceutical company backed by more than 70 years of breakthrough life science innovation. The company works across the continuum from drug discovery to commercialization.