Senior Manager, Workforce Operations

The role

You will shape how venue teams prepare and work together to deliver workforce operations for the Los Angeles 2028 Olympic and Paralympic Games. The role combines planning with operational delivery at a standalone venue or Sports Park, including test events and Games-time deployment.

What you will do

• Manage workforce Food and Beverage and Accommodation service levels, aligning operational needs with venue operating plans.
• Lead workforce venue strategy, planning and operational delivery for a standalone venue or Sports Park, supporting test events.
• Manage workforce training for volunteers and paid staff, coordinating onboarding, uniforms, accreditation and role assignment readiness milestones.
• Partner with Event Venue Management, Transport, Food and Beverage, Uniforms and Volunteer Management to coordinate workforce requirements.
• Oversee Games-time coverage and shift fulfillment, resolving venue escalations with Functional Area leads and central workforce planning.

Required qualifications

• 7+ years experience in workforce operations, operations, event operations or live event management, supporting planning and operational delivery.
• Ability to align workforce service levels with venue operating plans and coordinate requirements across interdependent operational functions.
• Ability to manage volunteer and paid-staff training, linking preparation to onboarding, uniforms, accreditation and role assignment milestones.
• Ability to resolve workforce service escalations with Functional Area leads and central planning teams while maintaining operational continuity.
• Capacity to lead on-the-ground workforce operations, manage shift coverage and translate readiness priorities into coordinated venue delivery.
• Available to work onsite in our Downtown Los Angeles-based office.
• Ability to work efficiently in an open cubicle environment.
• Capacity to lead in an operational environment including shift-work, evening and weekend commitments, on-the-ground operations.

Nice to have

• Olympic Experience supporting workforce preparation or event operations.
• Experience coordinating Food and Beverage and Accommodation services.
• Experience supporting operational planning and delivery of test events.
• Experience coordinating workforce readiness across several operational teams.
• Experience resolving venue workforce issues during live event delivery.

Benefits

• Contribute to workforce operations that support the Olympic and Paralympic Games in Los Angeles.
• Work alongside teammates across venue services, operational planning and workforce delivery functions.
• Develop transferable experience connecting workforce preparation, test events and operational delivery.
• Take pride in shared outcomes that help paid staff and volunteers contribute effectively.

Before you apply

• LA28 does not provide relocation assistance for any positions.
• If you are based outside the Los Angeles area, you must be able to work on-site in LA.

About the company

LA28 is an equal opportunity employer.