CAD Support Specialist

The role

This individual will provide level-one technical support in AutoCAD, Civil 3D and other engineering technologies. They will assist in developing training materials and documenting technical solutions for the Design Technologies Team.

What you will do

• Provide frontline, first-level technical support for AutoCAD, Civil 3D, and related engineering technologies.
• Be available by phone, messaging service, and email to troubleshoot software issues.
• Assist in the development and maintenance of training materials, including presentations and e-learning content.
• Work with Design Technology professionals to promote the use of various engineering technologies Firm-wide.
• Document answers to common technical support questions and solutions.
• Update and maintain the contents of the CAD Helpdesk Wiki and other online resources.
• Remain current with technological advances in the industry.
• Identify interesting projects, perform research, and present findings to the Design Technologies team.
• Perform other duties as requested.

Required qualifications

• Associate degree in Computer Aided Drafting, Engineering Technology or similar
• 3+ years of related experience
• Expert in AutoCAD drafting and drawing production
• Demonstrated ability to troubleshoot software issues
• Excellent written and verbal communication skills
• Strong attention to detail with excellent analytical, multitasking, and judgment capabilities
• Ability to effectively work independently and in a team environment
• Ability to travel between Langan’s offices with a valid driver’s license in good standing
• Must be familiar with civil engineering concepts, tasks, and workflows

Nice to have

• Willingness to learn new technologies and related software such as Civil 3D, Revit, Navisworks, etc

Benefits

• Company paid medical, dental, and vision coverage
• Life insurance, short- and long-term disability insurance, and paid pregnancy disability leave
• 401(k)/Roth with company match
• Paid time off including parental and military leave
• Employee referral and professional license bonuses
• Educational reimbursement
• Employee resource groups
• Flexible work schedules
• Extensive training
• Wellness programs
• Buddy and mentoring programs
• Up to 20 days of paid vacation time, 10 days of paid sick time and 10 paid holidays

About the company

Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare systems, colleges/universities, and large infrastructure programs throughout the U.S. and around the world.