Strategic Account Manager

The role

You will lead key accounts to drive adoption, retention, and growth. You will act as the main point of contact for customers to understand success criteria and provide solution guidance.

What you will do

• Develop strong customer relationships as a trusted advisor and advocate
• Manage multiple customer growth initiatives with cross-functional teams
• Guide customers through the entire lifecycle from lead to renewal
• Collaborate in regular business reviews and customer check-ins
• Partner with Supplier and Product teams to develop account plans
• Host Voice-of-Customer feedback sessions with end users
• Provide actionable data insights for customers
• Promote, demo, and discuss Labviva software solutions
• Qualify customer needs and collaborate with Engineering for project scope

Required qualifications

• Bachelor’s degree
• At least 5+ years in working in Pharma and Biotech Procurement & Purchasing
• Experience working with, or for, enterprise customers in Biotech, Life Sciences, or higher-education research institutions
• Minimum 2 year’s experience integrating or selling software and/or hands-on usage of e- Procurement platforms such as Ariba, Oracle, and Jaggaer
• Ability to travel up to 20% to customer sites both domestically and internationally, including Travel to corporate headquarters in Boston
• Naturally organized and detail-oriented
• Ability to drive projects that rely on multiple cross-functional teams
• Comfortable communicating with senior executives externally
• Ability to work with all internal teams both technical and non-technical
• Independent worker comfortable navigating a growing startup organization
• Ability to prioritize and pivot
• Strong ability to problem solve

Nice to have

• Experience with lab consumables inventory management

Benefits

• hybrid – office/remote work option
• health benefits
• discretionary time off
• parental leave
• competitive salary
• equity

About the company

Labviva is a venture-funded start-up that connects researchers with suppliers of reagents, chemicals and instrumentation. The company aims to accelerate the pace of life science research through an intuitive platform.