Store Manager

The role

The Store Manager leads operational execution to ensure customer experiences and drive sales growth. They coach the team on selling behaviors to achieve store sales goals.

What you will do

• Create a store environment focused on delivering exceptional customer experiences
• Lead the sales leadership team to ensure associates are coached and developed
• Manage and resolve customer relations issues
• Own recruiting, hiring, and onboarding process
• Own talent management lifecycle including assessment, training, and career development
• Lead and delegate the execution of all company initiatives
• Plan and facilitate leadership meetings
• Promote a positive work environment and resolve associate relations issues
• Own the physical inventory process and implement strategies to reduce shrink
• Ensure standard operating procedures are followed

Required qualifications

• Minimum 3-5 years of retail Management experience
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• A professional demeanor that reinforces brand and company standards

Nice to have

• clothing preferred

About the company

La Senza.