Co-Manager/Assistant Manager

The role

The Co-Manager assists the Store Manager in leading operational execution to ensure customer experiences and sales growth. They drive personal sales by coaching the team in La Senza selling behaviours.

What you will do

• Support Store Manager in creating a store environment focused on customer experiences
• Coach and develop associates in company selling behaviors
• Manage and resolve customer relations issues
• Support recruiting, hiring, and onboarding processes
• Support talent management including assessment, training, retention, and career development
• Lead and delegate execution of company initiatives
• Promote a positive work environment and resolve associate relations issues
• Support physical inventory process and strategies to reduce shrink
• Ensure standard operating procedures are followed
• Maintain visual merchandising strategies and presentation standards

Required qualifications

• Minimum 1-3 years of retail supervisory or Management experience
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

Nice to have

• clothing preferred

About the company

La Senza is a brand where leaders live company values and represent the brand in their behaviours.