Key Holder

The role

Key Holders assist the Management team in leading the store's selling effort and operational execution. They drive personal sales by demonstrating and coaching La Senza selling behaviors to achieve store sales goals.

What you will do

• Drive profitable sales growth through segment ownership
• Support Management team in delivering exceptional customer experiences
• Assist in resolving associate relations issues using the La Senza coaching model
• Build customer connections and provide expert product knowledge
• Lead the La Senza selling model
• Promote teamwork across all zones
• Manage and resolve customer relations issues
• Assist Management team in creating action plans and controlling payroll budget and expenses
• Perform opening and closing procedures including paperwork, cash management and sales reconciliation
• Follow standard operating procedures for damages, transfers, inventory and shrink reduction

Required qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

About the company

La Senza is a brand where Key Holders live company values and represent the brand in their behaviors.