PT Key Holder

The role

As a Key Holder, you will drive sales and lead the team to deliver customer experiences. You will partner with management to execute day-to-day operations and uphold brand standards.

What you will do

• Deliver exceptional customer experiences and model selling behaviors.
• Drive personal sales performance and support store results.
• Partner with management to coach associates and promote teamwork.
• Assist in recruiting, training, and developing associates.
• Promote a positive work environment and help resolve associate relations issues.
• Support execution of company initiatives and action plans.
• Manage and resolve customer concerns.
• Support inventory accuracy and loss-prevention efforts.
• Execute visual merchandising updates.
• Assist with opening and closing duties, cash handling, and reporting.

Required qualifications

• Previous retail or supervisory experience with a focus on customer service and sales.
• Ability to lead by example and foster a culture of confidence, inclusion, and teamwork.
• Strong communication and problem-solving skills.
• Business acumen to interpret results and adjust quickly.
• Organizational and time-management skills.
• Flexibility to work a retail schedule (days, evenings, weekends, holidays).
• Professional demeanor.

Benefits

• Competitive pay
• 50% employee discount
• Ongoing training, development, and opportunities to grow into future leadership roles
• Recognition programs
• Inclusive, safe, and supportive environment

About the company

La Senza is a brand that celebrates confidence, community, and creativity through collaborative store spaces.