Call Centre Agent

The role

The Customer Service Representative supports customers through incoming phone calls, email, and chat inquiries. This role resolves customer concerns and provides customer experience using company systems and technology.

What you will do

• Listen to customers, understand their needs, and resolve issues.
• Respond to incoming customer inquiries by phone, email, and chat.
• Use company systems and technology to complete customer service tasks.
• Maintain confidentiality of company and customer information.
• Escalate customer feedback or concerns to management.
• Support other departmental duties as needed.

Required qualifications

• Previous call center experience required.
• Strong verbal and written communication and active listening skills.
• Ability to communicate effectively with a diverse range of customers and handle sensitive situations professionally.
• Strong problem-solving, analytical, organizational, and prioritization skills.
• Ability to maintain a steady work pace and work independently with minimal supervision.
• Team-oriented, self-motivated, and dependable, with consistent attendance and punctuality.
• Fluent English reading and writing skills, including accurate spelling and professional email etiquette.
• Working knowledge of Microsoft Word, Excel, email, and web-based applications.
• Willingness to support other functions within the department as needed.

Benefits

• Paid on-the-job training.
• Opportunities for growth and advancement.
• Paid time off and sick time, where applicable under company policy and law.

About the company

La Senza is seeking a Customer Service Representative.