Director, Store Operations

The role

The Director, Store Operations will serve as the Operations leader for retail in North America. This role manages core operational functions including asset protection, budget, communications, field execution, procurement, store sales growth, talent development, and workforce management.

What you will do

• Develop multi-year strategy with implementation plan to achieve business objectives and financial KPIs
• Manage budgets and expenses including store labor, procurement, and store occupancy
• Develop, implement, and continuously improve Ops policies, processes, and procedures
• Lead Operational functions including communications, field execution and workforce management
• Lead the execution of markdowns, transfers, seasonal sales, and physical inventory
• Oversee Asset Protection, store shrink results, restitution and investigation processes
• Oversee Omni-Channel capability, performance metrics, processes and reporting
• Manage store technology including innovation, pilots, implementations, and decommissioning
• Manage, draft and execute internal communications, events, and materials
• Create ongoing development and training materials for District Manager and Store roles

Required qualifications

• Bachelor’s degree in business, Retail Management, Finance, or related field
• 10+ years of progressive Operational experience, including field leadership
• Strong experience leading large cross-functional teams
• Strong retail financial acumen and budget management experience
• Demonstrated ability to operate independently in a lean environment and collaboratively as part of a team
• Ability to influence across all levels of the business
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• High level of integrity and discretion

Nice to have

• Experience supporting retail, multi-location, or customer-facing businesses

Benefits

• Medical
• Dental
• Vision
• 401(k)
• HSA options
• Life Insurance
• Disability coverage
• Employee discount programs

About the company

lasenza is a growing retail services organization based in Columbus, Ohio, focused on delivering exceptional customer experiences while building strong, high-performing teams.