Order Management Analyst, OTC

The role

The Order Management Specialist ensures system inputs are accurate and orders are processed timely. This person works with the Deal Desk and Internal Systems team to resolve issues and ensure accounts are provisioned.

What you will do

• Review opportunities in Salesforce for completeness and accuracy.
• Validate pricing, product/SKU alignment, contract terms, and required fields.
• Review Annual Recurring Revenue on opportunities.
• Create and monitor indirect sales orders via AWS Marketplace.
• Identify and resolve data discrepancies before orders progress.
• Review and approve provisioning details.
• Partner with Sales, Customer Success, and Deal Management to confirm documentation is complete.
• Work with internal systems team to ensure Salesforce CPQ configurations remain accurate.
• Support testing and validation of CPQ and Salesforce-to-NetSuite integration changes.
• Apply ASC 606 principles when reviewing deal structures and contract terms.

Required qualifications

• Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent practical experience.
• 4+ years of experience in Order to Cash, Deal Desk, Sales Operations, Revenue Operations, or a related finance/systems role.
• Hands-on experience with Salesforce and Salesforce CPQ (or other CPQ systems).
• Working understanding of ASC 606 revenue recognition principles.
• Strong attention to detail and comfort working with high volumes of orders.
• Excellent cross-functional communication skills.
• Analytical mindset with strong Excel skills.
• Ability to work independently, prioritize competing requests, and manage ambiguity.

Nice to have

• Experience with NetSuite and AWS Marketplace
• Experience with reporting/dashboard tools (e.g., Tableau)
• Experience supporting Salesforce-to-NetSuite integrations or similar CRM-to-ERP data flows
• Familiarity with contract lifecycle management (CLM) tools (e.g., Ironclad, DocuSign CLM)
• Prior experience contributing to systems testing, UAT, or process documentation

About the company

LaunchDarkly provides a platform that helps developers innovate on new features faster while protecting them with a safety valve. The platform helps improve the velocity and stability of software releases.