GTM Data Governance Manager (MDM)

The role

You will set rules to make core customer data accurate and consistent across various systems. You will own the MDM roadmap and partner with multiple teams to implement data standards and quality rules.

What you will do

• Own the MDM roadmap and operating model for account, contact, and organization hierarchy domains.
• Define golden record rules including matching, merging, survivorship, and hierarchies.
• Set data governance standards, ownership, stewardship roles, and quality SLAs.
• Run processes for onboarding new data sources and managing lifecycle events.
• Design and monitor data quality rules, scorecards, and dashboards.
• Drive remediation and report data health and progress to leadership.
• Specify integration patterns and acceptance criteria across systems.
• Recommend build vs. buy for MDM, identity resolution, enrichment, and data quality tooling.
• Provide documented data products for analytics and AI use cases.
• Act as data owner for PII handling, GDPR, CCPA, retention, and access controls.

Required qualifications

• 8+ years of experience in data management, data governance, data engineering, or analytics.
• 2+ years leading MDM or data quality programs.
• Hands-on experience designing match, merge, and survivorship rules and golden record or hierarchy models.
• Experience with Salesforce data models and CRM data quality at scale.
• Experience building and operating a data governance framework including policies, stewardship models, and SLAs.
• Ability to translate business needs into data requirements and explain technical tradeoffs to non-technical stakeholders.
• A track record of delivering cross-functional programs without direct authority.

Nice to have

• Experience at a B2B SaaS company with a product-led or hybrid sales motion.
• Familiarity with enrichment and firmographic data, entity matching approaches, and ML-assisted or LLM-assisted matching and cleansing.
• Working knowledge of data privacy regulations (GDPR, CCPA) and security frameworks such as SOC 2.

Benefits

• Restricted Stock Units (RSUs)
• health insurance
• vision insurance
• dental insurance
• mental health benefits

About the company

LaunchDarkly helps engineering teams ship software faster and more safely through feature management, experimentation, and AI delivery tooling.