Account Director

The role

You will lead and grow partnerships with large enterprise health system customers. You will be responsible for renewal, expansion, strategic alignment, and outcomes for health systems adopting applied AI infrastructure.

What you will do

• Own and grow a portfolio of enterprise health system accounts for retention, expansion, and customer success.
• Act as a trusted advisor to senior leaders across clinical, operational, and technology domains.
• Build expansion strategies aligned to customer priorities and strategic initiatives.
• Develop multi-threaded executive relationships across C-suite, IT, clinical operations, and transformation teams.
• Lead account planning, QBRs, forecasting, and deal strategy.
• Partner with Product, Engineering, and Implementation to accelerate time-to-value.
• Translate customer needs into actionable product insights for roadmap and GTM strategy.

Required qualifications

• 8+ years of experience in enterprise account management, strategic accounts, or partnerships within healthcare technology, SaaS, or data/AI platforms.
• Proven success managing large, complex health system or IDN relationships with executive stakeholders.
• Strong understanding of healthcare data, clinical operations, EHR workflows, and interoperability (FHIR, HL7, etc.).
• Ability to articulate technical value in business terms, and business value in clinical terms.
• Executive presence, consultative communication, and comfort operating in a fast-moving, high-ambiguity environment.
• Organized and analytical with strong forecasting capabilities.
• Willingness to travel for customer engagements.

Nice to have

• Salesforce proficiency preferred

About the company

Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. The company is building an AI layer to synthesize information from medical records to reduce friction in healthcare.