Field Technical Manager (Queen Creek, AZ)

The role

This role acts as a technical and operational liaison between the LGEUS PRI Organization and customer companies. You will manage information flow for escalated service cases, oversee field operations for Aftermarket Field Technical Specialists, and support customer companies through onsite visits and technical troubleshooting.

What you will do

• Act as a Technical and Operational Liaison between LGEUS PRI Organization and customer companies
• Manage information flow for escalated service cases
• Manage sensitive proprietary information including software, tools and technical documentation
• Facilitate knowledge transfer sessions and provide training
• Attend regularly scheduled factory visits and customer jobsites
• Support customer companies via phone, email and onsite visits
• Test and verify system solutions for LG PRI equipment and controls
• Develop, implement and improve aftermarket processes using metrics
• Manage day to day field operations of all Aftermarket Field Technical Specialists
• Coordinate technical knowledge sharing to resolve field issues

Required qualifications

• Bachelors Degree
• 5+ years experience in the automation field or in a technical support role or in site management including operation and safety
• Bilingual in English and Korean
• Excellent communication skills and interpersonal skills
• Ability to troubleshoot in depth service issues via phone and onsite
• Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
• Ability to write reports and business correspondence
• Ability to read and edit technical drawings/prints
• Ability to effectively present information and respond to questions from management, clients and customers
• Ability to work in a technically dominated environment
• Ability to anticipate and solve practical problems and resolve issues
• Self-starter with the ability to work both independently and within a team

Benefits

• No-cost employee premiums for medical, dental, vision and prescription benefits for you and eligible dependents
• Auto enrollment with immediate vesting of 401(k) Retirement Savings Plan with company matching
• Generous Paid Time Off program including company holidays and combined sick and vacation time
• Performance based Short-Term Incentives
• Access to confidential mental health resources
• Personal fitness goal incentives
• Paid parental leave
• Support for families raising children with learning, social, behavioral challenges, or developmental disabilities
• Group Rate Life and Disability Insurance

About the company

LG Electronics is a global leader in technology with a presence in over 290 locations. Their portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.