Field Service Technician (Appliance Repair) - Lexington, KY

The role

You will diagnose and repair major appliances, TVs, and A/C units in customers' homes. You will also manage inventory, perform administrative tasks, and travel to customer locations.

What you will do

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment.
• Use safety equipment, vehicle, and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on electronics and home appliances.
• Diagnose problems, assess extent, document findings, and decide to repair or replace parts.
• Process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information.
• Meet or exceed company metrics including customer satisfaction and fix right first time.

Required qualifications

• Minimum 1 year experience in a technical role
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products)
• Experience in the use of tools, and diagnostic test equipment
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues
• Valid Driver’s license in good standing
• Ability to obtain appropriate EPA Certification
• Continuous bending and lifting up to 50 pounds

Nice to have

• Appliance repair

Benefits

• No-cost employee premiums for medical, dental, vision and prescription benefits for employee and eligible dependents
• Auto enrollment with immediate vesting of 401(k) Retirement Savings Plan with company matching
• Paid Time Off program including company holidays and combined sick and vacation time
• Performance based Short-Term Incentives
• Access to confidential mental health resources
• Personal fitness goal incentives
• Paid parental leave
• Support for families raising children with learning, social, behavioral challenges, or developmental disabilities
• Group Rate Life and Disability Insurance

About the company

LG Electronics is a global technology leader with a presence in over 290 locations. Their portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.