Service Engineer 2, Commercial Display

The role

You will provide advanced technical support for commercial display products and serve as a Level II escalation point for B2B customers, field service technicians, and integration partners. You will troubleshoot issues, analyze service data, and collaborate with R&D and sales teams to improve product and service quality.

What you will do

• Provide technical support to B2B customers via email, phone, and onsite visits
• Serve as a Level II escalation resource for complex technical issues
• Support IT and Medical Monitor product lines with technical assistance
• Analyze daily service data and prepare reports to identify product quality trends
• Manage service parts orders associated with customer and product issues
• Develop tailored repair and support plans for large-scale users
• Collaborate with R&D teams to identify root causes and develop corrective actions
• Use Jira and internal systems to track issues and communicate with Korea headquarters
• Create knowledge articles and service documentation
• Provide technical training and guidance to internal teams and field service technicians

Required qualifications

• Bachelor’s degree in engineering or a related technical field
• Strong understanding of project specifications, technical drawings, blueprints, and technical documentation
• Solid background in AV and IT technologies, including networking, software, firmware, and commercial AV systems
• Strong customer service mindset
• Excellent verbal and written communication skills
• Strong analytical, troubleshooting, and problem-solving abilities
• Advanced proficiency in Excel, PowerPoint, and Power BI
• Ability to travel up to 30% throughout the U.S.

Nice to have

• Hands-on experience as a Service Engineer, Service Technician, or in a similar technical service role
• Experience supporting DV LED, digital signage, IT monitors, medical monitors, hospitality displays, commercial signage, AV systems, or related technology solutions
• Experience in the electronics industry, particularly in service engineering, technical support, field service, or product support roles
• Certified Technology Specialist accreditation

Benefits

• No-cost employee premiums for medical, dental, vision and prescription benefits for you and eligible dependents
• Auto enrollment with immediate vesting of 401(k) Retirement Savings Plan with company matching
• Generous Paid Time Off program including company holidays and combined sick and vacation time
• Performance based Short-Term Incentives
• Access to confidential mental health resources
• Personal fitness goal incentives
• Paid parental leave
• Support for families raising children with learning, social, behavioral challenges, or developmental disabilities
• Group Rate Life and Disability Insurance

About the company

LG Electronics is a global leader in technology with a presence in over 290 locations. Their portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.