Data Center Chiller Field Engineer

The role

The Data Center Chiller Field Engineer monitors field products and technical quality standards by identifying current issues. You will work to identify, document, and eliminate issues while supporting aftermarket operations and training teams.

What you will do

• Travel to field locations to track and investigate products quality.
• Support HQ Korea factory engineering and Quality engineering in gathering and providing data.
• Coordinate with technical team members to provide direction and action plan for resolution.
• Arrange for and facilitate supervised technical assistance for unresolved technical issues.
• Develop technical bulletins on product quality.
• Provide monthly analysis of quality claims to management.
• Assist management in analyzing warranty data to identify patterns.
• Review HQ Korea technical documents to improve US quality technical knowledge.
• Perform critical software and hardware service updates to equipment.
• Conduct product testing in the warranty lab or R&D lab.

Required qualifications

• 10+ years of technical field experience working in the HVAC industry on commercial products
• Commercial Applied HVAC equipment service experience in all aspects of troubleshooting
• Knowledge of Microsoft Office (such as Excel, PowerPoint, Word and outlook)
• Knowledge in managing quality issues
• Skills of work planning including identifying action items
• Ability to work well with others in a collaborative environment
• Knowledge of quality management
• Proactive work attitude
• Strong communication skills

Nice to have

• Bachelor’s degree in mechanical engineering or equivalent experience
• 5+ years of VRF experience

Benefits

• No-cost employee premiums for medical, dental, vision and prescription benefits for you and eligible dependents
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan
• Generous Paid Time Off program including company holidays and a combined bank of paid sick and vacation time
• Performance based Short-Term Incentives
• Access to confidential mental health resources
• Personal fitness goal incentives
• Paid parental leave
• Support for families raising children with learning, social, behavioral challenges, or developmental disabilities
• Group Rate Life and Disability Insurance

About the company

LG Electronics is a global leader in technology with a presence in over 290 locations. Their portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.