LEAD Technician Field Manager 2028 (Mark Rogers)

The role

This role manages diagnostic support and advanced training for internal technical support personnel and field teams. The person will analyze field quality trends and provide advisory management for quality assurance actions in the field.

What you will do

• Manages diagnostic support to all LG technical support personnel on assigned products.
• Provides resolution support for complex equipment and failures.
• Manage internal product champion program.
• Create and facilitate advanced product training to LG technical and field support personnel and Service Champion members.
• Deploy on short notice to resolve equipment service and performance problems.
• Provide specialized management and support for long-term monitoring.
• Manage LEAD cases from open to close.
• Analyze field quality data to decide if quality assurance actions are required.
• Organize technical data for factory review.
• Organize and create bulletins for market distribution.

Required qualifications

• Associates degree in technical discipline or a minimum of 10 years technical management experience in the HVAC field.
• Proven expertise on all LG HVAC products, controls, and systems.
• Proven experience in troubleshooting complex electronic and refrigerant flow systems.
• Proficient with all Microsoft Office programs.
• Experience with Salesforce case management and KPIs required.
• Excellent communicator of highly advanced technical concepts and data.
• Knowledge of specialized troubleshooting tools such as oscilloscopes, voltage and analyzers, frequency counters, power quality/power demand analyzers, sound level measuring devices, infrared/thermal i
• Ability to translate complex thoughts and ideas into easy-to-understand form.
• Ability to work with culturally diverse groups across different functional areas and geographic locations.
• Responsible for crafting complex reports to senior management.
• Team oriented and focused required.

Nice to have

• HVAC industry related certifications
• Specialty in Excel

Benefits

• No-cost employee premiums for medical, dental, vision and prescription benefits for employee and eligible dependents.
• Auto enrollment with immediate vesting of 401(k) Retirement Savings Plan with company matching.
• Paid Time Off program including company holidays and combined sick and vacation time.
• Performance based Short-Term Incentives.
• Access to confidential mental health resources.
• Personal fitness goal incentives.
• Paid parental leave.
• Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

About the company

LG Electronics is a global leader in technology with a presence in over 290 locations. Their portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.