HVAC Field Technical Specialist

The role

The Area Technical Specialist serves as a technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. This role involves providing technical guidance, troubleshooting VRF systems, and conducting training for residential and commercial products.

What you will do

• Develop regional service support strategies and actions.
• Manage all aftermarket support activities within assigned region.
• Interface with building owners, general contractors, and service champions on technical matters.
• Provide technical guidance via phone, email, and case support.
• Interpret wiring schematics and refrigerant circuit diagrams.
• Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members.
• Arrange and facilitate supervised technical assistance for partners.
• Coordinate jobsite visits with HVAC Contractors, Distributors, Manufacturer and Applied Reps.
• Instruct partners in the use of LG proprietary software.
• Review and analyze application of VRF Commercial, Residential and Light Commercial systems.

Required qualifications

• Minimum 15-20 years’ experience in the HVAC field or in a technical support role.
• Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role.
• Capable of managing regions and assigned service champions.
• Proven experience setting goals and executing service support strategies.
• Demonstrated proficiency in LG product line technical knowledge.
• Proficiency in documentation creation and dispersion.
• Able to travel up to 75%.
• Excellent communication skills and interpersonal skills.
• Ability to troubleshoot in depth service issues via phone and onsite.
• Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures.
• Ability to write reports and business correspondence.
• Well-developed planning, organization, analytical, and decision-making skills.

Nice to have

• HVAC Vocational Diploma, Bachelor, or Associates Degree preferred.

Benefits

• No-cost employee premiums for medical, dental, vision and prescription benefits for employee and eligible dependents.
• Auto enrollment with immediate vesting of 401(k) Retirement Savings Plan with company matching.
• Paid Time Off program including company holidays and combined sick and vacation time.
• Performance based Short-Term Incentives.
• Access to confidential mental health resources.
• Personal fitness goal incentives.
• Paid parental leave.
• Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

About the company

LG Electronics is a global leader in technology with a presence in over 290 locations. Their portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.