Guest Relations & Hospitality Manager (SKS)

The role

This person will develop outreach efforts, manage showroom capacity, and coordinate with designers, builders, and retail sales associates. They will also recruit and train service, housekeeping, and culinary teams to deliver luxury guest experiences.

What you will do

• Develop outreach efforts to support sales team and facilitate brand immersions
• Develop clients, propose action plans, and assist with the implementation of marketing networking
• Schedule designers, builders, and retail sales associates
• Work with District Sales Managers to deliver a luxury experience to our guests
• Continuous communications with partner agencies, district sales managers, and the leadership team
• Ensure the SKS Skyline Showroom is utilized to its fullest capacity
• Travel to Chicago and Napa showrooms as needed in addition to other marketing events
• Handle the resolution of issues related to events and showroom immersions
• Contribute with ideas, planning and assisting with the execution of strategies
• Negotiate with partner agencies to ensure client satisfaction

Required qualifications

• Culinary or related degree
• Certification of manager of food and handling with the Department of Health
• Basset certification
• 10+ years of experience in office management and guests relations
• Extensive experience in customer service
• Knowledge of marketing, brand immersions, experience with handling budgets and delivering key performance indicators
• Strong interpersonal skills
• Ability to resolve conflicts
• Strong administrative skills

Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time
• Performance based Short-Term Incentives
• Access to confidential mental health resources
• Personal fitness goal incentives
• Paid parental leave
• Support for families raising children with learning, social, behavioral challenges, or developmental disabilities
• Group Rate Life and Disability Insurance

About the company

LG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. The company has a global presence in over 290 locations and a diverse portfolio including Home Appliance, Media Entertainment, Vehicle, and Eco Solutions.