SKS Showroom - Guest Relations Coordinator - Napa, CA

The role

The Guest Relations Coordinator ensures a welcoming showroom experience while supporting events, reservations, customer records, and sales operations. This role combines guest service, coordination, administration, and showroom presentation.

What you will do

• Welcome and assist visitors to ensure a professional showroom experience.
• Serve as the primary point of contact for guests.
• Coordinate hospitality needs including refreshments and catering.
• Schedule showroom tours, product demonstrations, training sessions, meetings, and special events.
• Manage showroom calendars and coordinate logistics with internal teams and external partners.
• Maintain attendee lists, event registrations, and RSVPs.
• Maintain customer, designer, builder, architect, and distributor records within CRM systems.
• Coordinate event setup and breakdown activities.
• Ensure the showroom is clean, organized, and presentation-ready.
• Support showroom staff with customer communications and appointment preparation.

Required qualifications

• Must be prepared to be the SKS Brand Ambassador at The Mart and become an appliance and home living solutions subject matter expert.
• Must be proficient in MS Office (eg. Excel and PPT).
• Familiar with CRM nomenclature.
• Minimum 3 years of experience with a luxury brand, in or related to the appliance industry and/or luxury showroom or luxury retail store experience.

Benefits

• No-cost employee premiums for medical, dental, vision and prescription benefits for you and eligible dependents.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan.
• Generous Paid Time Off program including company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives.
• Access to confidential mental health resources.
• Personal fitness goal incentives.
• Paid parental leave.
• Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.
• Eligible for the relevant benefit programs offered through partner agencies for contractors.

About the company

LG Electronics is a global leader in technology with a presence in over 290 locations. The company's portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.