Field Service Technician (Appliance Repair) - Plano, TX (Frisco, Allen, McKinney)

The role

Field Service Technicians diagnose and repair major appliances, TVs, and A/C units in customers' homes. You will manage inventory, perform administrative tasks, and travel to customer locations.

What you will do

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment
• Use safety equipment, vehicle, and diagnostic tools provided by LG
• Conduct technical diagnosis and perform specialized repairs on electronics and home appliances
• Diagnose problems, assess extent, document findings, and decide to repair or replace parts
• Process paperwork and perform data entry upon completion of each job
• Pre-screen next day service calls by obtaining necessary information
• Meet or exceed company metrics

Required qualifications

• Minimum 1 year experience in a technical role
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products)
• Experience in the use of tools, and diagnostic test equipment
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues
• Valid Driver’s license in good standing
• Ability to obtain appropriate EPA Certification
• Continuous bending and lifting up to 50 pounds

Nice to have

• Appliance repair

Benefits

• No-cost employee premiums for medical, dental, vision and prescription benefits for you and eligible dependents
• Auto enrollment with immediate vesting of 401(k) Retirement Savings Plan with company matching
• Paid Time Off program including company holidays and combined sick and vacation time
• Performance based Short-Term Incentives
• Access to confidential mental health resources
• Personal fitness goal incentives
• Paid parental leave
• Support for families raising children with learning, social, behavioral challenges, or developmental disabilities
• Group Rate Life and Disability Insurance

About the company

LG Electronics is a global technology leader with a history spanning over six decades and a presence in over 290 locations. The company's portfolio includes Home Appliance, Media Entertainment, Vehicle, and Eco Solutions.