Field Service Technician (Appliance Repair) - Anna, TX (North Dallas #2)

The role

Field Service Technicians diagnose and repair major appliances, TVs, and A/C units in customers' homes. You will manage inventory, perform administrative tasks, and travel to service locations.

What you will do

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment.
• Use safety equipment, vehicle, and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on electronics and home appliances.
• Diagnose problems, assess extent, document findings, and decide to repair or replace parts.
• Process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information.
• Meet or exceed company metrics including customer satisfaction and fix right first time.

Required qualifications

• Minimum 1 year experience in a technical role.
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Ability to perform continuous bending and lifting up to 50 pounds.

Nice to have

• Appliance repair

Benefits

• No-cost employee premiums for medical, dental, vision and prescription benefits for you and eligible dependents.
• Auto enrollment with immediate vesting of 401(k) Retirement Savings Plan with company matching.
• Paid Time Off program including company holidays and combined sick and vacation time.
• Performance based Short-Term Incentives.
• Access to confidential mental health resources.
• Personal fitness goal incentives.
• Paid parental leave.
• Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

About the company

LG Electronics is a global technology leader with a presence in over 290 locations. Their portfolio includes Home Appliance, Media Entertainment, Vehicle, and Eco Solutions.