Field Service Planning Manager

The role

You will lead a team of analysts to plan how field service runs for LG appliances. You will manage the service network, define performance metrics, and turn data into strategic plans for leadership.

What you will do

• Lead and grow a team of analysts.
• Set the team's strategy and project priorities.
• Define and maintain key performance scorecards and dashboards.
• Use data to improve customer experiences.
• Plan the service network including technician and partner placement.
• Oversee processes to reduce refunds and replacements.
• Lead the annual operating plan and budget.
• Prepare business reviews and executive presentations for LG headquarters.
• Standardize processes and automate reporting using AI-assisted tools.
• Benchmark competitors' service models and run SWOT analyses.

Required qualifications

• Bachelor's degree in business or a related field
• 4+ years of experience in strategic planning, business analytics or operations planning
• Experience leading a team or mentoring analysts, including setting priorities and reviewing their work
• Advanced Excel and PowerPoint skills, including building planning and budget models
• Hands-on experience with data analytics tools such as SQL and dashboards (Tableau, Power BI or Looker Studio)
• Sound judgment with AI-assisted analysis
• Ability to explain complex topics simply to executives, in writing and in person

Nice to have

• Korean–English bilingual
• Experience in field service, after-sales service, logistics or other multi-site operations
• Experience with demand forecasting, capacity planning or service network design
• Experience designing incentive or performance programs for employees or partners
• Familiarity with SQL, cloud data platforms such as Google Cloud (BigQuery), or generative AI tools for analytics and automation

Benefits

• No-cost employee premiums for medical, dental, vision and prescription benefits for you and eligible dependents
• Auto enrollment with immediate vesting of 401(k) Retirement Savings Plan with company matching
• Paid Time Off program including company holidays and combined sick and vacation time
• Performance based Short-Term Incentives
• Access to confidential mental health resources
• Personal fitness goal incentives
• Paid parental leave
• Support for families raising children with learning, social, behavioral challenges, or developmental disabilities
• Group Rate Life and Disability Insurance

About the company

LG Electronics is a global technology leader with a presence in over 290 locations. Their portfolio includes Home Appliance, Media Entertainment, Vehicle, and Eco Solutions.