Customer Operations & Pre-Sales Enablement Manager, APAC

The role

This role blends strategic pre-sales engagement with post-sale operational support. You will partner with Sales to shape solutions and lead onboarding, training, and operational enablement for customers in the APAC region.

What you will do

• Partner with Sales to support customer discovery, briefings, demonstrations, and RFP responses
• Translate mission needs into operational use cases and solution frameworks
• Represent LeoLabs in customer meetings, industry events, and regional forums
• Lead onboarding, structured training, and operational readiness programs
• Serve as the primary operational point of contact for APAC customers
• Define success metrics and monitor adoption and usage
• Provide operational leadership during exercises or critical events
• Work closely with Product and Engineering to represent customer requirements
• Develop playbooks and improve operational processes across the customer lifecycle

Required qualifications

• 10+ years in military operations, defense, space operations, or complex technical environments
• Candidates must be based in the APAC region
• Experience in customer-facing roles supporting government or enterprise stakeholders
• Strong operational planning and execution skills
• Ability to support both business development and post-sale execution

Nice to have

• Experience in space, aerospace, or national defense organizations
• Familiarity with SaaS platforms or technical solution design
• Experience supporting proposals or technical pre-sales efforts

Benefits

• Flexible remote/hybrid opportunities
• Work on complex, meaningful missions with real-world impact
• Unlimited paid time off for most roles
• Competitive salary and equity packages
• Comprehensive health, dental, and vision coverage
• Access to the forefront of commercial space operations and defense innovation

About the company

LeoLabs builds a living map of activity in space using a proprietary global radar network and AI-enabled analytics platform. The company provides Space Domain Awareness, Space Traffic Management, and Satellite Operations for space operators and defense organizations.