Sr. Manager ServiceNow CMDB & Asset Governance

The role

The Sr. Manager ServiceNow CMDB & Asset Governance owns the end-to-end CMDB lifecycle and IT Asset Management processes. This role focuses on data integrity, automated device discovery, and governance within the ServiceNow environment.

What you will do

• Lead the stabilization and transformation of CMDB and IT Asset Management processes.
• Own and maintain the ServiceNow CMDB across all CI classes.
• Administer CMDB identification rules, reconciliation policies, and deduplication logic.
• Execute and manage Data Manager policies for bulk CI updates, retirement, deletion, and archival.
• Create and maintain CMDB queries, Dynamic CI Groups, and health dashboards.
• Manage the full hardware asset lifecycle within ServiceNow.
• Govern the three-tier asset onboarding model.
• Manage the Microsoft Intune Graph Connector Plugin integration within ServiceNow.
• Design, build, and maintain REST API integrations between ServiceNow CMDB and external platforms.
• Manage ServiceNow ITOM Discovery to ensure continuous discovery of CIs.

Required qualifications

• Bachelor's degree in information technology, Computer Science, Business Administration, or related field
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, CIS-ITSM, CIS-ITOM or GRC)
• ITIL v4 certification or similar service management credentials
• Minimum of 8–12 years of progressive experience in Information Technology
• At least 3–5 years managing teams in end-user services or digital workspace environments in the healthcare industry
• Strong expertise with Microsoft Intune and Microsoft Entra ID (Azure AD), including Graph API integration
• Strong API skills, REST API design, OAuth, JSON, scripted integrations, and troubleshooting
• Hands-on experience with ServiceNow Intune Graph Connector Plugin, staging tables, and transform maps
• Experience with CMDB identification rules, deduplication, Data Manager, and CI class governance
• Proficiency with ServiceNow scripting: Business Rules, Script Includes, Scheduled Jobs, REST Messages
• Strong understanding of ITIL processes (Configuration, Asset, Change)
• Extensive experience with Excel- Pivot tables, macros, etc.

Nice to have

• Experience supporting large, complex enterprise environments
• Advanced knowledge of endpoint management platforms like Intune, JAMF, SCCM
• Certification in ITIL
• Experience with Workday and HRSD modules
• Experience with Power BI and data analysis
• Experience with REST APIs, GraphQL, SOAP APIs, gRPC, sFTP, Kafka, MQTT
• English, Mandarin added advantage

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with a company match that vests fully on day one
• Eight (8) weeks of paid parental leave after three (3) months of employment
• Paid time off including vacation, personal, sick, floating holidays, and eleven (11) company holidays
• Flexible spending and health savings accounts
• Life and AD&D insurance
• Short- and long-term disability coverage
• Legal assistance
• Supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance
• Voluntary commuter benefits
• Family planning and care resources
• Well-being initiatives and peer-to-peer recognition programs

Before you apply

• Applicants must be authorized to work in the United States
• Employment eligibility will be verified through E-Verify

About the company

Legend Biotech is a global biotechnology company dedicated to treating and, one day, curing life-threatening diseases. Headquartered in Bridgewater, New Jersey, the company advances the next generation of cell therapy.