Consultant or Senior Consultant

The role

You will lead the implementation of workforce management solutions for customers. This individual contributor role involves configuring, testing, delivering systems, and supporting customer training.

What you will do

• Promote the evolution of the Legion Implementation Methodology
• Manage multiple concurrent enterprise projects
• Configure Legion products according to the solution blueprint
• Provide configuration reviews and knowledge transfers to the customer
• Assist customers with software testing and roll-out activities
• Deliver live customer training for administrators and store managers
• Lead and facilitate discussions and workshops with the customer
• Oversee configuration documents, tools, and methodologies
• Define, manage, and deliver on customer expectations
• Identify, report, and prioritize bugs and enhancements

Required qualifications

• 5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
• Bachelor's degree or equivalent experience
• Highly motivated, enthusiastic team player
• Exceptional situational presence, relationship building, intellect, ethics, and judgment
• Polished English language communicator
• Persuasive presenter
• Fast on your feet
• Innately organized
• Superb negotiation and diplomacy skills

Nice to have

• 7+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
• Workforce management planning experience in a retail environment
• Experience mentoring and training software implementation Consultants

Benefits

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave
• Equity
• Monthly Wellness Reimbursement
• Monthly Lunch on Legion

About the company

Legion Technologies delivers an AI-driven workforce management platform. The company is a remote, mission-driven team seeking to turn hourly jobs into good jobs.