Customer Success Manager, APAC (China Based, Mandarin & English Fluent)

The role

You will serve as the primary point of contact for Chinese-speaking sellers and agency partners. You will drive satisfaction, retention, and growth by helping clients use the Levanta platform.

What you will do

• Develop a deep understanding of each customer's business objectives, challenges, and success metrics.
• Serve as the primary point of contact for customers and agency partners in Mandarin and English.
• Proactively engage with customers and agency partners to drive adoption, usage, and value realization.
• Partner with the publisher development team to match customers with affiliates.
• Collaborate with sales teams to identify opportunities for upselling or cross-selling.
• Conduct regular check-ins with customers to review progress and address concerns.
• Advocate for customers and agency partners internally to drive product enhancements.
• Monitor customer health and satisfaction metrics to mitigate churn.
• Develop and maintain a thorough understanding of the platform, industry trends, and best practices.

Required qualifications

• Fluency in English (spoken and written)
• Native or fluent proficiency in Mandarin (spoken and written)
• Proven experience in a customer-facing role, such as Customer Success Manager, Account Manager, or similar
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work collaboratively across cross-functional teams
• Experience working with CRM software and business intelligence tools

Nice to have

• Background in e-commerce or affiliate marketing
• HubSpot knowledge and experience

Benefits

• A dynamic and supportive work environment
• Competitive salary and benefits package
• Open vacation and sick policy
• Opportunity for professional growth and advancement
• A culture that values diversity, inclusion, and impact

Before you apply

• Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.

About the company

Levanta is the creator affiliate platform built for modern e-commerce. It connects brands, creators, publishers, and marketplaces through a single platform.