Account Manager, Customer Engagement

The role

The Account Manager manages a portfolio of roughly 40 North American client accounts, primarily renewable project developers and energy buyers. This person will nurture client relationships, support PPA transactions, and drive platform adoption to grow and retain current accounts.

What you will do

• Nurture and expand relationships with renewable energy developers and energy buyers
• Act as a day-to-day point of contact for client questions
• Run regular check-ins, market update calls and project pipeline discussions
• Collaborate with buyers to scope and launch demand signals
• Lead proactive outreach when market or policy changes affect clients' projects
• Drive platform adoption by onboarding new users and tracking usage
• Demonstrate the value of LevelTen's services to drive participation
• Foster engagement by presenting transaction opportunities and leading demos
• Support PPA transactions including notifying clients and providing updates
• Spot and lead upsell and cross-sell opportunities

Required qualifications

• 3+ years of relevant work experience in energy (renewables, power, energy consulting) and B2B account management or customer success
• Experience managing a book of multiple client accounts with overlapping deadlines
• Clear writing, presentation and verbal communication skills, with attention to detail
• Experience partnering with other internal teams, such as sales, product or operations
• Interest and aptitude in building relationships with clients and internal stakeholders
• Ability to think quickly on your feet, make decisions and work independently with limited supervision
• Comfort with PowerPoint/Google Slides and Excel
• Ability to travel domestically up to 20%

Nice to have

• utility-scale experience
• Familiarity with North American wholesale electricity markets, PPA origination and/or utility-scale renewable project development
• Experience with Salesforce, Asana or similar tools
• Business development or enterprise sales experience
• Project management experience
• Experience with AI tools such as Claude

Benefits

• Full medical, vision and dental coverage
• Wellness credit
• Flexible vacation policy
• 11 paid company holidays
• 401(k) plan

About the company

LevelTen Energy is the leading provider of transaction infrastructure for the renewable energy economy. Their platform delivers automation software, data management, and standardized contracts to facilitate renewable energy transactions.