Service Manager, Preventative Maintenance (U.S.)

The role

This person will manage the strategy, execution, and performance of all preventive maintenance programs for ThermalWorks equipment in the U.S. market. The role involves owning PM contract delivery, renewal performance, field execution quality, and long-term equipment reliability.

What you will do

• Ownership of PM standards, task lists, schedules, and documentation
• Define PM scopes, frequencies, and acceptance criteria
• Ensure PM execution aligns with equipment design limits and warranty requirements
• Develop and manage tiered PM offerings and renewal strategies
• Track PM compliance, findings, and required follow-up actions
• Lead U.S. PM teams and approved service partners
• Enforce Thermal Works safety, conduct, and quality standards
• Ensure consistent documentation, reporting, and close-out
• Drive continuous improvement using field data and trend analysis
• Support the hiring, training, and development of service personnel

Required qualifications

• 8+ years management experience
• 5+ years technical, data center cooling/HVAC experience
• Proven experience building and scaling preventive maintenance programs
• Demonstrated leadership of distributed field teams
• Strong understanding of chillers, CDUs, hydronic systems, and controls
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint

Benefits

• Fast-paced, entrepreneurial culture focused on innovation
• Flexible, autonomous work environment
• Culture of respect, learning, and excellence
• Experienced, highly talented experts as team peers
• Growth and travel opportunities

About the company

ThermalWorks LLC provides an integrated cooling system for data centers and commercial buildings that reduces energy demand, water consumption and cost of cooling. It is part of the Endeavour Energy, LLC ecosystem.